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COVID-19 Casino Update

Updated: 6-4-20

Due to the wide-ranging and long-term impacts of COVID-19, Kalispel Casino continues to regularly implement new safety protocols and recommendations. We strongly recommend that all guests please bring their own masks when visiting and wear them as much as possible. In our ongoing effort to maintain social distancing standards and sanitization, we are limiting our guest door count to 115 guests on the gaming floor and in The Slough. Our team members will be conducting manual hourly counts, and machine occupancy will be tracked electronically. A limited supply of masks is available for guests at the Security Podium and the Cage. 

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COVID-19 Casino Opening Plan

Updated: 5-8-20

Thank you all so much for your support over these past few days as we reopened our doors for the first time in seven weeks! It has been an exciting time, and we’re embracing a steep learning curve due to COVID-19. When we reopened on May 5, one of our primary goals was to do more listening than talking. While we’ve all come to dread the mention of these “unprecedented times,” that’s truly what we’re experiencing.

As one of the first casinos to reopen in the United States after this devastating global pandemic, we are leaders in establishing new “best practices” for the gaming industry. We continue to stay informed and implement necessary protocols. Right now, we’re learning from our guests and our Team Members as we do our best to embrace all people, all opinions and all ideas. We’re monitoring the casino floor, listening to feedback from all sides and doing our best to remain nimble and entertain new protocols and procedures. As we continue to learn, we will do our best to pivot in an effort to maintain the safest environment possible for our guests and Team Members. And as we do that, you can count on us to be transparent and communicate as we do so.

If you’ve visited Kalispel Casino in the past few days, we appreciate your trust in us as we navigate this new era of gaming. We also ask your patience as we make adjustments to better serve you. Starting today, you’ll see some new changes throughout the casino. Initially, we restricted the machines on the gaming floor to approximately 50 percent of capacity. What we’ve quickly learned is that once the machines are largely occupied (but we have yet to reach 50 percent occupancy), guests are waiting anxiously for their favorite machine to open up. The quick turnover makes it difficult for our staff to halt play enough to thoroughly clean machines between players.

As of May 8, we will be turning on all of our machines; however, we are maintaining the occupancy limit on the casino floor to approximately 80 guests. This way, when a player gets up from a machine, there will be plenty of other sanitized machines to choose from. Our Team Members will fully sanitize machines between players. We believe this new strategy will allow us to make the gaming floor as safe and clean as it can possibly be for our guests, while still limiting the number of players in one given area.

In this scenario, approximately half of our machines will be unused at any given time, allowing guests to socially distance themselves from others – and allowing our staff extra time for cleaning. Please be aware that at peak times, guests may have to wait in line to enter the building. We appreciate your patience and understanding if you’re asked to wait.

We are fully committed to following recommended social distancing practices and are asking our guests to do the same. All Team Members who work in direct guest-service areas will be wearing masks as part of their uniforms to protect themselves, their fellow Team Members and our guests. Guests are strongly encouraged to bring their own masks and to wear them as much as possible while on our property. We have a limited supply of masks available at the security podium for guests who ask. Because of supply chain delays across the country, please plan to bring your own mask, if possible. If you are considered high-risk or if you are experiencing any signs of illness, we ask you to please stay home until you are well.

As the age for gaming at Kalispel Casino is 21, we understand that our guests are adults. While our team will continue to do its best to encourage social distancing practices, we also ask that our guests please take responsibility for themselves and respect social distancing for the benefit and safety of our Team Members, other guests and our community.

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COVID-19 Casino Reopening Plans

Updated: 4-29-20

Kalispel Casino to Reopen on May 5, 2020

Limited Hours for the Casino and The Slough: 10am to 10pm daily

Limited Hours for Wetlands: 9am to 8pm daily

We are so excited to announce that we will be reopening our doors and welcoming our guests and Team Members back to Kalispel Casino starting Tuesday, May 5! It’s been more than a month since we’ve entertained you and we’re excited to see your (likely) mask-covered faces!

As you’re all well aware, the whole world has drastically changed in the past seven weeks. When you come back to Kalispel Casino, you’ll visibly see those changes impacting your guest experience... and while some things may seem unfamiliar, you can still expect the same outstanding service, commitment to excellence and welcoming Kalispel Hospitality you’re used to experiencing at Kalispel Casino.

We want to assure you that the health and safety of our guests and Team Members is our number one priority. We believe that with enhanced cleaning and sanitization procedures in place, increased social distancing measures throughout the property, a thoughtful approach to a phased reopening in some areas and everyone’s collective commitment to staying home when they’re experiencing symptoms of illness, we can safely get back to the business of having fun!

Kalispel Casino will be following CDC guidelines when it comes to social distancing, cleaning and sanitization. All Team Members who work in direct guest-service areas will be wearing masks as part of their uniforms to protect themselves, their fellow Team Members and our guests. Guests are strongly encouraged to bring their own masks and to wear them as much as possible while on our property. Masks for guests may also be provided (in limited supply). You’ll see floor markers identifying six-foot distancing, Team Members using gloves where appropriate and hand sanitizing stations in high traffic areas.

While we understand that some people will continue to choose to stay home and self-isolate, others are looking for a place to safely feel a sense of community during these challenging times. In addition, as one of the largest employers in Pend Oreille County, we have dozens of Team Members who want to get back to work and make a living to help support their families.

We are grateful that in Spokane and Pend Oreille Counties, confirmed cases are continuing to decrease and more importantly, the Intensive Care Units within our local healthcare system have not been overwhelmed. The most current statistics for cases and hospitalizations can be found at https://srhd.org/covid19cases and https://www.netchd.org/illness-disease/covid-19-case-count-information/.

For more information about specific areas and venues, please continue reading below:

Gaming

Slot Machines:

  • Only 50% of slot machines will be in operation to promote aggressive social distancing.
  • An increased number of housekeeping staff will be working on the floor to ensure machines are cleaned and sanitized frequently.
  • All Team Members who work in direct guest-service areas will be wearing face masks.

Casino Beverage Service:

  • The Slough will be open for walk-up orders.

Food & Beverage

Wetlands:

  • Wetlands will be open for limited hours – 9am to 8pm until further notice.
  • Six-foot floor markers will be visible in high-traffic areas. We ask that all guests obey CDC guidelines for social distancing.
  • Wetlands will have new seating configurations that meet the six-foot social distancing guidelines.
  • Groups will be limited to families living in the same household (no more than 10).
  • All Team Members who work in direct guest-service areas will be wearing face masks.
  • Menus are one-sheet laminated to accommodate thorough sanitization.
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Casino Update

Update 3/30/20

We dearly miss seeing all of our guests and Team Members!

During these unprecedented times, we all continue to watch and wait in an effort to ensure the health and safety of our family, friends and community. We watch the news for the latest numbers and wait it out from the safety of our own homes. It’s a helpless feeling, for sure.

Over the weekend, Washington State Governor Jay Inslee announced that his statewide “Stay Home, Stay Healthy” order may be extended beyond April 8. In addition, President Trump announced new recommendations from the Centers for Disease Control (CDC) that extend the social distancing guidelines around the nation through April 30.

Ultimately, Tribal Council will make the decision on when Tribal businesses will reopen their doors to the public again. Much depends on whether residents of Washington State will be allowed to visit non-essential businesses even if we open our doors.

We wish we had better news to report, but like everyone else around the country, we know our place for the moment. Just like you, we’re staying home, staying safe and hoping for brighter, more entertaining days very soon!

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Casino Closure

Updated 3/16/20

Due to the increasingly alarming growth of the COVID-19 global pandemic, the Kalispel Casino and the Wellness Center will be closed to the public for at least two weeks out of an abundance of caution, effective today, March 16, 2020. While the recreation facilities will be closed, the health clinic, tribal day care and Kalispel Market will remain open to serve our community.

The Kalispel Tribe of Indians cares deeply about its guests, employees and our community. As conditions are rapidly changing in these uncertain times, we believe it’s incumbent upon all of us to take responsibility for social distancing to protect the health and safety of our community.

We understand the anxiety everyone in our community is facing around the spread of COVID-19. If you have concerns about exposure or symptoms, regardless of where you believe you might have been exposed, please contact the Spokane Regional Health District. More information is available on their website at https://srhd.org/news/2020/learn-more-about-coronavirus-disease-2019-covid-19.

We also understand the massive impact this closure will have on our employees and their families. The Kalispel Tribe has generously offered to pay all Team Members for the two weeks that we are closed. While our hope was to remain open for business to continue serving our guests and allowing our employees to earn a living, our circumstances have now changed. We believe a temporary closure is the right thing to do. We all owe it to our community to protect the healthcare system and its resources as we navigate this complex and rapidly changing situation.

Our Tribal leadership team is meeting around the clock and will continue to communicate additional information to you as soon as it becomes available. In the meantime, we highly encourage everyone to follow the CDC’s social distancing policies and practice self-isolation as much as possible as we weather this global storm.

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Published 3/13/20

Dear Valued Guest,

Along with the rest of the world, our attention has recently been focused on the impacts of the novel coronavirus (COVID-19). While we have no confirmed cases at this time in Pend Oreille County, we want to assure you that our guest and employee safety is of the utmost importance to us.

The Kalispel Casino leadership team has been meeting daily to review the rapidly changing information from the Centers for Disease Control (CDC), World Health Organization, Indian Health Service and our local health district. We continue to follow all CDC guidelines and have instructed employees to be extra vigilant with cleaning and handwashing, in addition to providing the world-class Kalispel Hospitality you’ve come to expect.

We work very hard every day to keep our facilities extremely clean. At this time, we are also hyper-focused on several initiatives:

  • Kalispel Casino continues to encourage all employees and guests to wash their hands frequently with soap and water and also to stay home if they have symptoms of this contagious illness – including fever of more than 100.4, coughing or shortness of breath
  • Our dedicated housekeeping team is wiping down surfaces in high-traffic areas even more frequently than usual. In addition, hand sanitizer and sanitizing wipes are available in public areas across the property
  • Guests may bring their own sanitizer, gloves and/or masks if it makes them feel more comfortable
  • Currently, the CDC is recommending frequent hand washing with soap and warm water for at least 20 seconds as the most effective way to prevent the spread of illness

During this time of increased awareness surrounding COVID-19 and all contagious illnesses, we appreciate your continued support and loyalty to Kalispel Casino, the Kalispel Tribe of Indians and the health of our community. We promise to continue sharing updates as they become available. In the meantime, if you have questions or concerns, please send them to info@kalispelcasino.com.

Sincerely,


Alia Russell

Casino Operations Manager

Kalispel Casino